Usage Guide

<How to order>

We accept applications 24 hours a day via the Internet.
For inquiries regarding orders, please contact us via our official LINE or email .

<Payment Method>

The following is available:

・Credit card

・Shop Pay

・Apple Pay

・Google Pay

・PayPal

・Bank transfer <br>We ask that you make the transfer within 5 days of placing your order.
If it exceeds this time, your order will be cancelled.
As transfer confirmation is done manually, delivery may take longer than usual.

・Cash on delivery <br>A cash on delivery fee will be charged for each delivery.
Please pay the total amount of the items plus the following cash-on-delivery fee directly to the delivery person.
*The order details do not include cash on delivery fees. Please note that a separate cash on delivery fee will be charged.
The cash on delivery fee will be 300 yen if the total amount of the products is 10,000 yen or less, 400 yen if it is 30,000 yen or less, 600 yen if it is 100,000 yen or less, and 1,000 yen if it is 300,000 yen or less.

<Shipping costs>

Within Japan, the shipping fee is a flat rate of 850 yen nationwide.
(Shipping costs may vary depending on the product.)

For items priced under 11,000 yen, shipping costs will be 250 yen and will be delivered via Japan Post's Click Post or Letter Pack.

<Process until product arrival>

Generally, your order will be shipped within 1 to 7 business days.

*In some cases, it may take some time.
*For pre-order items, the delivery times vary depending on the product, so please check the product page.
*Items that require alterations will take approximately an additional week.

Delivery is only available within Japan.

Delivery company: Sagawa Express

Some products (such as products with little height or thickness, or products priced under 11,000 yen) may be shipped via Japan Post's Click Post or Letter Pack. In that case, it will be sent to your post.

<Regarding returns and refunds>

If the product is defective or damaged during transportation, we will exchange it for the same product or refund you, but we will cover the shipping costs.

Please contact us within 8 days of receiving the product.
*If we are unable to provide a replacement item due to stock shortages, please select a replacement item of the same or greater value from other products on sale.

<About exchanges>

We will respond under the following conditions:

  • The customer will be responsible for both round-trip shipping costs for size exchanges.

  • Product exchanges are limited to one per order. Even if you have consulted us about the size in advance, we will not change the exchange conditions.

  • Shorts and other items that come into direct contact with the lower body are not eligible for exchange.

  • If we are unable to provide a replacement item, please select a replacement item of the same or greater value from other products on sale.

*Items that cannot be exchanged

  • Products with tags removed

  • The product you used

  • Products that have passed the exchange deadline (within 8 days of the product arrival date)

  • Repaired product

  • Products that come into direct contact with the lower body, such as shorts

  • Clearance items, limited time sales, lucky bags, and other special offers

  • Part of a set (e.g., one part of a bra and panties set)

  • Products returned by regular mail (as we cannot confirm delivery)

  • Items returned with postage paid for (because we cannot receive them)

  • If the value of the product has been significantly reduced due to insufficient care when returning the product (we will return the product to you, postage paid by you).


Returns and refunds without an exchange will not be accepted.
We will not accept returns or exchanges for products that have been returned without our consent or for products that have passed the exchange period.
Even if you have consulted us about the size in advance, we will not change the exchange conditions.

<About points>

Points have no expiration date and can be used at any time, with 1 point costing 1 yen.
There are three main times when points are awarded.

① New member registration benefits
Points will be awarded immediately when you register as a new member, so we recommend that you register first before shopping.


② Points awarded for product purchases
The points will be awarded once the product has been shipped.


③ Points awarded for posting product reviews <br>If you write a review of a product you have purchased, you will receive 300 yen worth of points per review.
*You can only post once per product.
*If any fraud is confirmed, the entry will be cancelled.

About My Page

From your My Page, you can check your shopping history, points held, and membership registration status.

・Birthday <br>When you register, we will give you 1,000 yen worth of points on your birthday.
Please register. If you are unable to complete the registration, please contact us at info@naolingerie.com.

・Address <br>If your address changes, you can change your registration status on your My Page.
You can also register multiple times.

・Order history <br>You can view the history of your orders so far.
All product purchase history from the Ginza Salon (now closed), online shop, pop-up shops hosted by Naorangerie, and local sales events will be reflected here.
For events hosted by department stores or other companies, no history will be kept.

"Order number"
Tap to view detailed order information.

"Shipping Status"
・If you placed an order through the online shop → Once the order has been shipped, the status will change from "Not shipped" to "Shipped".

・If you pay in person, the item will be marked as "shipped" once the purchase is complete.
Please note that even if the item is not in stock due to alterations or pre-orders, it will still be displayed as "Shipped."
To check the delivery status of your product, please contact us individually via our official LINE or email (info@naolingerie.com).

・"Purchase location"
It will be allocated to online store or in-store purchases.
If you shop in person at a pop-up or other location, it will be displayed as an in-store purchase.

・LINE integration <br>Please add Naoringerie's official LINE account as a friend.
By linking your account to My Page, you can receive special offers exclusive to members.

You can register as a member here .

<inquiry>

Please feel free to contact us with any questions about our products or brands.
Please contact us via official LINE or email .

As a general rule, we will respond to inquiries between 10:00 and 18:00 (excluding our regular closing day, Mondays).

Official LINE → https://lin.ee/AkohQjU
Email → info@naoingerie.com

For frequently asked questions, click here →〈 Frequently Asked Questions 〉